How LogMeIn IT Reach Works

LogMeIn IT Reach allows you to centrally and securely support and manage remote PCs over the web. A robust IT toolkit and powerful remote access combined with firewall traversal and dynamic IP address resolution allow you to manage hard-to-reach systems with ease-even while systems are unattended, or in the background while in use, so you never need to interrupt or rely on end users.

Step 1: Deploy

Rapid remote deployment: perform remote installations by emailing secure LogMeIn IT Reach deployment links to users who simply click the link and follow on-screen steps to install the software-it takes less than two minutes.

Alternatively, you can perform a local install by downloading the software directly to a computer at which you're sitting.

You only need to install LogMeIn IT Reach on the systems you want to access, and then simply use a web browser to log into your account and access machines. There is no client-side install.

Step 2: Access

Automatic connections: computers in your account securely identify themselves, allowing for automatic firewall traversal and dynamic IP address resolution.

When logged in, you'll automatically see a list of all your computers and their status: online or offline.

Click the computer you want to access, enter its Windows authentication credentials, and you'll be quickly and securely connected to it.

Background access: once connected to a remote computer, you'll see a Dashboard display of its vital statistics, as well as the ability to drill down into more detailed information for rapid problem diagnosis and resolution-all in the background without disrupting end users.

Unattended access: powerful remote control capabilities enable you to access a remote computer as if you were physically at the machine. You can access machines while they are unattended, limiting disruption or reliance on end users.

Reliable connections: LogMeIn's remote connections use patent-pending point-to-point connections: LogMeIn brokers the initial connection, and then hands off all communications directly between two machines, eliminating the traditional connectivity issues that you may experience with alternative hosted solutions.

• For more information on LogMeIn IT Reach's powerful IT toolkit, view our brief eight minute on-demand webinar: Solve Problems Faster.